Return & Refund Policy
We understand that parenting comes with unexpected situations, and we want your shopping experience to feel simple and stress-free. If something doesn’t work out, we’re here to help make the return or exchange process as easy as possible. We offer a 30-day return window from the date of delivery. Below you’ll find all the details about eligibility, refunds, and how to get support if you need it.
Eligibility for Returns
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Please ensure all accessories and components are included. Proof of purchase is required for all returns.
Non-returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used. This is especially important for baby products to ensure the highest standards of safety and quality.
- Used personal care items
- Opened hygiene-related products
- Gift cards
- Downloadable or digital products
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. Kindly provide photos or videos so we can quickly assess the issue and offer a replacement or full refund.
Refunds
Once your return is received and inspected, we will notify you by email regarding the status of your refund. If approved, refunds will be issued to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received your refund yet, please first check your bank account. You may also need to contact your credit card company or bank, as processing times can vary.
Exchanges
We only offer exchanges for items that are defective or damaged. If you need assistance, please contact our support team and we’ll guide you through the process.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. Original shipping fees are non-refundable.
Return Address
Please contact us before returning any item to receive the correct return address and instructions. Returns sent without prior approval may not be accepted.
Need Help?
If you have any questions about returns or refunds, our support team is here to help. Please feel free to contact us at any time.
Email: service@rabb1st.com
